Terms of Service

§ 1 Scope

These Terms of Service ("Terms") govern the use of the website mathword.app and the mobile application "MathWord" (collectively, the "Service"), provided by Ahmet Eroglu, Jahnstraße 14, 50389 Wesseling, Germany (the "Provider").

By using the Service, you agree to these Terms. Deviating terms of the user are not recognised unless the Provider expressly agrees to them in writing.

§ 2 Subject matter

The Provider offers a word and math puzzle app and an informational website. The basic functionality is free of charge and ad-financed.

Optional paid content (e.g. diamond packs, Premium subscription, avatars) is clearly labelled within the app and is subject to the supplementary provisions in § 5 of these Terms.

§ 3 User account

(1) No account is required to use the app. The app can be played anonymously via a randomly generated user ID.

(2) Access to certain functions (e.g. multi-device synchronisation, duel mode, leaderboard with username) requires the creation of a user account. This is done via email registration or via a Google or Apple account.

(3) The user is obliged to provide correct information and to keep their password confidential. When signing in via Google or Apple, the terms of these providers apply additionally.

(4) Multiple accounts of the same user are not permitted in order to protect the fairness of the leaderboard and the integrity of the diamond system.

(5) The Provider may suspend or delete accounts without prior notice if there are legitimate grounds to suspect a breach of these Terms.

§ 4 Conduct rules

The following are particularly prohibited:

• Manipulation of game mechanics through cheats, bots, modified app versions or automated input
• Creating or distributing content that is unlawful, abusive, harmful to minors, discriminatory or glorifying violence (e.g. in self-chosen usernames)
• Distributing malware or attempting to compromise the security of the Service
• Commercial use of diamonds, accounts or other in-game content outside the Service (e.g. selling for real money on third-party sites)

In case of breaches, the Provider reserves the right to suspend or delete the user account and to initiate civil or criminal proceedings.

§ 5 In-app purchases and virtual goods

(1) The app offers the following paid content:

• Premium subscription (cancellable monthly): additional features such as ad-free use, unlimited energy, exclusive Premium avatars
• Diamond packs (one-time purchase): virtual in-game currency
• Avatars (one-time purchase): cosmetic customisation of the player profile

(2) Purchases are processed exclusively through the respective platform operator (Apple App Store or Google Play Store). The contract and payment terms of the platform operator apply additionally.

(3) Premium subscription details:

• The subscription automatically renews for one month at a time unless cancelled at least 24 hours before the end of the current period.
• Cancellation is possible at any time through the platform operator's subscription management:
  • Google Play: https://play.google.com/store/account/subscriptions
  • Apple App Store: https://apps.apple.com/account/subscriptions
• If a free trial period (e.g. "Try Premium free for 3 days") is offered, the paid period begins automatically after the trial expires unless cancelled beforehand.
• You will be notified at least 24 hours before the trial period ends.

(4) Virtual goods (diamonds, avatars) are:

• Non-transferable to other accounts or persons
• Not exchangeable for real currency
• Bound to the respective user account
• Forfeited without compensation upon account deletion

(5) If the Provider discontinues the Service, unused diamonds will be refunded pro rata, provided this is economically reasonable and the user asserts the refund claim within 6 months of the announced discontinuation.

§ 6 Right of withdrawal for consumers

Withdrawal Notice

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the date of contract conclusion.

To exercise the right of withdrawal, you must inform us:

Ahmet Eroglu
Jahnstraße 14
50389 Wesseling
Email: kontakt@mathword.app

by means of a clear declaration (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event no later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

Premature expiration of the right of withdrawal

The right of withdrawal expires for a contract for the supply of digital content not on a tangible medium (e.g. diamond packs, Premium subscription, avatars) if we have begun the execution of the contract after you have

1. expressly consented to us beginning the execution of the contract before the end of the withdrawal period, and
2. confirmed your awareness that you lose your right of withdrawal by giving your consent to the commencement of the execution of the contract.

Model withdrawal form

(If you wish to withdraw from the contract, please complete this form and return it.)

To: Ahmet Eroglu Jahnstraße 14 50389 Wesseling Email: kontakt@mathword.app

I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following digital content:

Ordered on (*) / received on (*): _________________
Name of the consumer(s): _________________
Address of the consumer(s): _________________
Signature of the consumer(s) (only if notifying on paper): _________________
Date: _________________
(*) Delete as appropriate.

§ 7 Availability and technical requirements

(1) The Provider strives for the highest possible availability of the Service but does not guarantee uninterrupted accessibility. Maintenance work, technical disruptions or force majeure may temporarily restrict use.

(2) Use of the app requires a compatible smartphone (Android or iOS in a current version) and an internet connection for certain functions (synchronisation, duel mode, advertising, purchases). The current system requirements are visible in the respective app store.

§ 8 Liability

(1) The Provider is liable without limitation for intent and gross negligence as well as for damage to life, body or health.

(2) For ordinary negligence, the Provider is only liable for breach of essential contractual obligations (cardinal obligations) and limited to the foreseeable damage typical of the contract.

(3) Any further liability is excluded to the extent legally permissible.

(4) This limitation of liability does not apply to claims under the German Product Liability Act.

§ 9 Data protection

The processing of personal data is carried out in accordance with the provisions of the GDPR and is regulated in detail in our Privacy Policy at https://mathword.app/en/privacy.

§ 10 Amendment of these Terms

(1) The Provider reserves the right to amend these Terms if this is necessary for legitimate reasons (e.g. legal changes, new features, adaptation to market conditions) and the user is not unreasonably disadvantaged.

(2) The user will be informed of changes at least 30 days before they take effect by email (if provided) or via an in-app notification. If the user does not object to the changes within this period, the amended Terms shall be deemed accepted.

(3) In the event of an objection, the user is entitled to terminate the use relationship without observing any notice period.

§ 11 Final provisions

(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only insofar as the protection granted is not removed by mandatory provisions of the law of the country in which the consumer has their habitual residence.

(2) Should individual provisions of these Terms be or become invalid, the validity of the remaining provisions shall not be affected.

(3) Place of performance and — to the extent legally permissible — exclusive place of jurisdiction is the Provider's registered office.

(4) Notice pursuant to § 36 VSBG: The Provider is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration body.